Thank you for using QRPrint. We want to ensure you have a clear understanding of our refund and cancellation policies regarding automated print jobs and shop subscriptions.
1. Print Jobs
Because printing is a physical service that consumes ink and paper immediately upon execution, we have a strict policy for print orders:
- Successful Prints: Once a print job has been successfully executed by the kiosk printer, no refunds can be issued.
- Failed Prints: If your payment was deducted but the printer failed to print your document due to a technical error (e.g., paper jam, offline printer), please contact the Shop Owner immediately or reach out to our support team. Refunds for failed print jobs will be processed back to your original payment method within 5-7 business days after verification.
2. Shop Subscriptions
For Shop Owners subscribing to our automated kiosk integration plans:
- Cancellation: You may cancel your subscription at any time from your dashboard. Your service will remain active until the end of your current billing cycle.
- Refunds: We do not offer prorated refunds for partially used subscription periods. If you believe there was an error in billing, please contact us within 7 days of the charge.
3. How to Request a Refund
To request a refund for a failed print or a billing error, please contact us with your Payment ID (Transaction ID) and a brief description of the issue:
Email: [email protected]
WhatsApp: 8117892224